Digital Membership Consultant

For creators, coaches, and practitioners

Create sustainable income by unlocking revenue, retention, and loyalty through scaling digital memberships.

You’ve outgrown your setup. More marketing won’t fix that.

You’ve done the hard work of building an audience and a brand worth believing in. But the backend of your membership, the onboarding, the retention touchpoints, the day-to-day operations, was built to survive your early days, not to hold the weight of what you’re building now.

The result is churn, admin overwhelm, and a ceiling on your growth that another launch can’t break through.

You’re ready to upgrade if any of these feel familiar

  • You already have 50+ active members (or generate $5k+ in MRR), but your growth has plateaued because your churn rate is too high. You are losing members almost as fast as you acquire them. 

  • You are wasting 10+ hours a week manually onboarding members, fighting automation glitches, or answering basic customer support emails instead of staying in your zone of genius.

  • You are expecting a massive influx of traffic from an upcoming summit, book launch, or viral funnel, and you need a bulletproof backend to ensure your systems don’t break under pressure. 

  • You have a fully booked 1:1 practice or established audience, and you are ready to productize your methodology into your first digital membership. 

  • Your current team consists of just you and maybe one Virtual Assistant. You need a high-level operational partner to help you map out a 6-month product roadmap so you can scale sustainably, rather than throwing more money at Facebook ads. 

I work across all four layers of your membership, from vision to the daily experience your members actually have, because the gap between a sale and a retained member lives in the spaces between them.

How We’ll Tackle It

  • Align your vision and goals with a membership strategy that integrates your business model, member journey, and operational capacity.

  • Review your current technical systems and user experience to find leaks in your funnel and operational bottlenecks.

  • Design digital experiences that support delight and ease in onboarding, engagement, and retention

  • Build backend operational workflows through AI and automations that deliver a great member experience while removing you from the day-to-day admin. 

What’s Included

A Strategic 3-Month Partnership

Designed around plugging your revenue leaks and scaling your digital operations

  • 2-Hour Kickoff Strategy Intensive to align your goals, visions, operations, and roadmap.

  • 6 Biweekly Calls for ongoing progress and alignment (60 min)

  • Ongoing WhatsApp & Email support 

  • Sales funnel and marketing asset review 

  • Technical system audit and recommendations 

  • Access to a trusted partner network of social media managers, system builders, community managers and brand strategists to bring your vision to life

Selected Projects

From vision to product

What It’s Like to Work Together

  • Quyen doesn’t just organize your systems—she listens between the lines, weaving your story, structure, and heart into something beautifully aligned. The process was spacious, intentional, and surprisingly grounding. My client journey now flows with so much more ease and my tools feel human again.

    Aiyana T., Wellness Brand Founder

  • Quyen is an amazing product manager who is smart, kind, and detailed-oriented. She is able to lead a product team with little/no direction, takes initiative, and is customer driven. During our time together she successfully lead many new initiatives from the ground up, launched a brand new iOS app, and was responsible for the conversion of millions of consumers.

    Scott H., Principal Product Manager

  • Quyen is hands down one of the best and most thorough Product Managers I’ve ever worked with. No detail escapes her. She’s incredibly organized, professional, and always manages to balance client needs with the team’s time and capacity.

    Gabriela Y., UI/UX Brand Designer

  • Quyen is a bright, positive, and diligent. She has always taken a thoughtful and disciplined approach to her work. Our team is better, both in terms of skill and abilities, but also culturally, as a result of her presence.

    Jasson G., SVP Healthcare, Data & Technology

Ready to scale?

Let’s explore your current setup and whether we’re a fit